RN Account Manager - Upstate New York

Clarest Health is a nationally recognized, technology driven provider of institutional pharmacy services operating in over 40 states. As a mission-driven pharmacy health expert, Clarest Health offers an end-to-end, patient-centered medication management solution to support patients in optimizing, accessing, and adhering to, their medication regimen. Our flexible, comprehensive services integrate technology, human engagement, and proven processes to advance patient health at every step while enabling our partners to achieve better business outcomes.

We’re looking for a Registered Nurse-level Field-Based Account Manager who thrives on taking initiative, solving problems proactively, and building meaningful relationships. In this role, you’ll serve as the key liaison between our closed-door pharmacy and the long-term care communities we support. You’ll lead the charge in delivering exceptional service through regular site visits, facility training, and implementation of pharmacy technology—all while ensuring smooth communication between our pharmacy team and the clients we serve. If you're driven to improve outcomes, motivated by connection, and committed to ensuring those we serve receive the best care possible, we want to hear from you.

Location: New York (Syracuse based pharmacy)

Salary: starting at $92,000 +

Travel: 70% +

Reports To: Account Management Leadership Team

What We Offer:

·           Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)

·           Paid Time Off

·           Free Virtual Care – Telemedicine

·           401k with company match

·           Referral Bonuses

·           Life Insurance

·           Make a difference in the lives of others!

·           We are growing and that means more opportunities

Key Responsibilities:

• Conduct routine, timely site visits (at least once per month) to assigned facilities to monitor service quality, support client needs, and build strong relationships with facility and corporate staff.
• Establish and maintain collaborative relationships with facility and corporate leadership to ensure customer satisfaction, retention, and dependency on pharmacy services.
• Lead scheduled conference calls and attend customer meetings upon request to address concerns, share updates, and review service expectations.
• Host webcasts and on-site sessions as needed to support facility training and communicate pharmacy updates.
• Provide in-service training for new, transitioning, or existing facilities, including one-on-one instruction for nursing staff when appropriate.
• Assist with onboarding and transition activities for new facilities, including medication cart setup, emergency supply organization, in-servicing, and operational support.
• Support facility staff in implementing and adopting pharmacy technology solutions (e.g., My Remedi), including training and troubleshooting.
• Complete and submit Customer Visit Reports and Progress Reports in accordance with Account Management Best Practice Guidelines; share relevant documentation with facility staff.
• Document all site visits, facility activities, and important updates on a weekly basis.
• Update pharmacy directory records to reflect new or changed facility staff information.
• Notify the Director of Pharmacy and other appropriate team members (e.g., department heads) of any reported or observed issues, and assist in the follow-up and resolution process.
• Collaborate with internal pharmacy leadership, Consultant Pharmacists, and relevant teams to support timely investigation and resolution of client complaints or service issues.
• Distribute new or updated pharmacy procedures, materials, and forms to facility staff as needed or directed.
• Share industry trends, regulatory updates, and procedural changes with facility contacts to ensure continued compliance and awareness.
• Work cross-functionally with internal teams to ensure that client needs are met and service expectations are consistently upheld.
• Must adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:

• Must have an active RN license in good standing
• Strong working knowledge of Long-Term Care operations and workflows required
• At least 3 years of relevant experience in Account Management (preferred)
• Must possess a valid driver’s license in good standing

Skills + Abilities:

·           Must be able to communicate clearly and effectively, both verbally and in writing, with facility staff and internal teams

·           Ability to motivate and lead teams, as well as develop and implement training materials for community/facility staff

·           Demonstrated ability to identify issues, investigate concerns, and develop and implement solutions

·           Strong customer service orientation with the ability to manage customer relationships, resolve complaints, and ensure satisfaction

·           Ability to lift up to 40 lbs, drive, and travel up to 70% of the time

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.