RN Account Manager - Downstate New York

Clarest Health is a nationally recognized, technology driven provider of institutional pharmacy services operating in over 40 states. As a mission-driven pharmacy health expert, Clarest Health offers an end-to-end, patient-centered medication management solution to support patients in optimizing, accessing, and adhering to, their medication regimen. Our flexible, comprehensive services integrate technology, human engagement, and proven processes to advance patient health at every step while enabling our partners to achieve better business outcomes.

We are seeking a Registered Nurse level Field-Based Account Manager to serve as the primary liaison between our closed-door pharmacy and the long-term care facilities we support. This role is responsible for building strong relationships through regular site visits, conference calls, and meetings while ensuring facility staff are trained on pharmacy policies, and new technology implementations. The Account Manager will proactively address concerns, collaborate with internal teams to resolve issues, and communicate industry updates to ensure seamless pharmacy operations. If you're a proactive communicator with strong problem-solving skills, this role offers the opportunity to make a meaningful impact in long-term care pharmacy services.

Location: New York (Long Island based pharmacy)

Salary: starting at $95k +

Travel: 70% +

Reports To: Account Management Leadership Team

What We Offer:

·           Comprehensive Medical, Dental and Vision Insurance (as low as $13.33/pay)

·           Paid Time Off

·           Free Virtual Care – Telemedicine

·           401k with company match

·           Referral Bonuses

·           Life Insurance

·           Make a difference in the lives of others!

·           We are growing and that means more opportunities

Key Responsibilities:

·           Conduct routine site visits to maintain strong facility relationships

·           Lead scheduled conference calls with facility staff

·           Host webcasts as needed for training and updates

·           Attend customer meetings upon request

·           Work with internal teams to ensure customer needs are met

·           Visit assigned facilities at least once per month

·           Document all visits and activities

·           Notify the Director of Pharmacy of reported issues and assist in resolution

·           Update the pharmacy directory and Salesforce with new facility staff names

·           Build and maintain strong relationships with facility and corporate staff

·           Share industry and regulatory updates, along with new pharmacy procedures

·           Distribute updated materials to facility staff as needed

·           Provide in-service training when requested

·           Assist facility staff with implementing technology solutions

·           Support complaint investigations and resolutions with internal pharmacy teams

·           Must adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:

• Must have an active RN license in good standing
• At least 3 years of relevant experience in Account Management (preferred)
• Must possess a valid driver’s license in good standing

Skills + Abilities:

·           Must be able to communicate clearly and effectively, both verbally and in writing, with facility staff and internal teams

·           Ability to motivate and lead teams, as well as develop and implement training materials for community/facility staff

·           Demonstrated ability to identify issues, investigate concerns, and develop and implement solutions

·           Strong customer service orientation with the ability to manage customer relationships, resolve complaints, and ensure satisfaction

·           Ability to lift up to 40 lbs, drive, and travel up to 70% of the time

Clarest is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.